We’re excited to announce that our new operating platform is now live! The new platform delivers an enhanced online booking experience, as well as our new Sweat & Tonic app, which you can now use to book classes, make changes, access your account, and more!
Were there any changes to my account? Do I need to do anything now that the new platform is live?
All of your account information has been securely migrated. Please reset your account password, and ensure you have a valid credit card saved on file. Once complete, you’ll be all set to book classes again!
If you had classes reserved prior to the platform migration, you may find that you have now been assigned a new spot. If you’d like to switch your spot, head to the home page of the app, and under ‘Upcoming Reservations’, you’ll be able to see all of your classes. Click on the reservation you’d like to update, and from there you’ll be able to view or change your spot. Please note that you can only switch spots using the app, as it is not an available function on the web version of the platform.
Can I still use the website to access my account and book classes?
You can still access your account and book classes from our website; however, we recommend downloading our new, easy-to-use app for the optimal experience! From there, you can manage your account information, class bookings, guest reservations, and switch class spots, all in one place.
How do I reset my password?
From the app or the website, select ‘Login’, then ‘Reset Password’, and enter the email address associated with you account. Please allow up to 5 minutes for the password reset email to be sent before attempting to reset your password again.
Why can’t I reset my password?
If you are having trouble resetting your password, here are some common reasons and ways to troubleshoot:
Spam folder: It may take a few minutes for the password reset email to come through. If you still have not received the email after some time, please check your spam or junk folders to ensure the email did not get filtered out.
Incorrect email address: Please make sure you have previously created an account and confirm you are using the correct email address associated with your account.
Multiple password reset requests: Please allow up to 5 minutes for the password reset email to be sent before attempting to reset your password again. You will receive an email with a unique reset link each time you request to reset your password. For security reasons, only one rest link is valid at a time. Please ensure you are using the link from the most recent password reset email.
How do I update my credit card information?
To update your credit card information, log in to your account and head to ‘Payment Methods’. From there, you can delete your current card on file and add a new card.
I had credits / a membership in my account, but I don’t see them in the new platform?
If you previously had more than one account, please ensure you are logged into the correct one. Otherwise, please reach out to us with the exact details of your account and our team will help you restore your credits / membership.
I cancelled a class but I don’t see the credit back in my account! How do I get it back?
Since our class schedule was already live for two weeks when we switched operating systems, any class that you cancelled during that time gets logged with the old system. We’re able to manually add the credit back to your account in the new system, so just send us a note including which class you cancelled out of so we can confirm your original booking. If the cancellation was made within our 12-hour cancellation policy window, you’ll see the credit back in your account!
Why can’t I book a class with my existing membership? When I try to book, the system tells me I do not have a payment option for the class.
Please ensure you have a valid credit card saved on file. Once you’ve updated your credit card information, you will be able to book classes. If you are still experiencing issues, please contact our team for more assistance.
I cancelled / set my membership to not renew – why have I been charged again?
Why can’t I book Sweat Live classes on the mobile app?
Beginning June 2022, due to limitations enforced by Apple and Google Play, customers will not able to make in-app purchases of digital content, and this includes Sweat Live credits. To book Sweat Live class on the app, please first purchase a valid series from our website (Sweat Live credits or an Unlimited Membership). Once you’ve purchased Sweat Live credits from our website, you will be able to then book Sweat Live classes in the app.
If you have any questions, please feel free to reach out to us at email@example.com or (647) 372-0225.